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Frequently Asked Questions (FAQ) and other resource links

These are some of the most frequently asked questions at Ultra Translate:

  1. What are the types of documents that you translate?
  2. What is a certified translation vs. a standard translation?
  3. Do I need a certified and notarized translation?
  4. Do you certify documents to be submitted to a non-US government agency?
  5. I have a document that has already been translated by an accredited translator - do I need to have it retranslated for certification?
  6. What is the process to obtain a certified and notarized translation?
  7. What is the process to obtain a standard translation?
  8. Do I need to send in my original documents for a certified translation?
  9. We are a government agency wishing to verify the authenticity of an Ultra Translate translated document submitted to our offices, how do we do this?
  10. How do I get a price quote for my document?
  11. How do I pay?
  12. What is the turn around time for translations?
  13. What is the Ultra Translate guarantee?
  14. What is the mailing time for a certified translation?
  15. Are my translated documents archived?
  16. What security features does Ultra Translate implement?
  17. How long has Ultra Translate been in business?
  18. How do I contact your offices - where are you located?

 

1. What are the types of documents that you translate?

Ultra Translate translates virtually all types of documents: government papers for immigration, medical text, legal case work, school diplomas and transcripts, technical manuals, journals, books, letters, websites, etc. Whether highly technical or very general content, Ultra Translate provides the highest translation quality possible by matching translators specializing in the subject area of your document with your text. Ultra Translate reserves the right to refuse to translate any text considered to be morally objectionable or illegal in nature. Return to top

2. What is a certified translation vs. a standard translation?

Ultra Translate certified translations are translations that have passed a rigorous set of translation checks and proofreading to guarantee absolute accuracy. These translations are then set onto Ultra Translate specific templates that correspond to US and international definitions of certified translations. These hardcopy (paper) translations include appropriate stamps and seals representing the Ultra Translate A.T.S. and A.T.A. corporate certification licenses, and final notarization of the responsible translation specialist or officer's signature approval and attestation. We certify every document individually, not in "bulk" to insure absolute quality. These translations are guaranteed to meet all requirements for certified translations demanded by all major government agencies.

Ultra Translate standard translations meet the same high quality and checks of our certified translations. These translations are returned usually in the same file format as received. DTP layout is available for most languages. Business correspondence, handbooks, K-12 school forms, books, magazine articles, personal letters and so forth are types of standard translations often requested. Return to top

3. Do I need a certified and notarized translation?

If you are applying for any type of visa/passport/green card or virtually any matter at all with the USCIS (formerly known as the INS) or State Department, usually you need a true, accurate and complete certified translation of any foreign language documents. Likewise, for recognition of legal/medical diplomas and school transcripts, certified translations are always the safest guarantee of acceptance. Always check with the institution you are submitting your documents to for determining which documents need certification. Notarization of the official signature on the certified translation is always provided, to Exceed all US govt. certification standards, and also visibly demonstrate that the certified translation is from an accredited USA based agency. Return to top

4. Do you certify documents to be submitted to a non-US government agency?

Yes. We certify all official documents, such as birth certificates, and legal agreements, needing to be certified for foreign agencies.

Note: Many foreign agencies may request additional Apostille legalization for any source documents being translated. usually the apostille is for the source document official signature (obtained from the Secretary of State from the state where issued and legalized from, or corresponding other counrty legalization). Sometimes (rarely, but it does occur), they may also ask for additional legalization of the certified translation official notarization. We can help obtain this additional certification from the Secretary of State of the state of the office issuing our translations, as a separate service, upon request, in such cases. Requirements concerning foreign use should always be verified with the local authorities receiving such translations, as they vary.

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5. I have a document that has already been translated by an accredited translator - do I need to have it retranslated for certification?

It will depend on the available translation quality. We will have to examine the translation for final determination, but if a qualified translator has previously translated the document we will need only the original copy and the translated text sent for review. If the quality is usable, our services will entail proofreading and formatting of the text along with final certification/notarization. Please indicate this when you submit your documents. Return to top

6. What is the process to obtain a certified translation?

It's as easy as 1-2-3:

    1. 1. Get the documents that you need translated ready, in files: For hard copy documents not already in electronic format, you can use a mobile phone to take a picture of them, or scan them in with a scanner, to obtain suitable copies (if you dont have copies of your documents yet and need just a general informational quote, fill out the Request Quote form, and send copies of your documents later).
    2. 2. Send the copies of your documents (text files, pictures, scans) to us using the Request Quote form

      or email them to: 123@UltraTranslate.com

      or, fax to: 1.866.342.6610 (please include your name/email address on the fax cover page)

      We now also offer real-time WhatsApp contact services, just tap here to add our contact and send files

    3. 3. In just an Instant, about 10-30 minutes during weekdays, or next business day morning if sending during off-hours, Check your Email, and you should have the quote analysis of your documents with service options available for their translation, along with instructions on placing your order online and beginning the translation.

      After the order is placed, the translation will be completed in the service time chosen (normal or express service). For certified translations, the text, once completed, is sent to your contact email, in case anything needs clarification, or for English name spelling confirmation of non-Latin character names, before final certification. After confirmed (or if no reply) the hard copy, certified translation is then mailed to you via USPS priority or express mail, according to your order. You can then use the certified translation for all official uses.
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7. What is the process to obtain a standard translation?

It's as easy as 1-2-3:

    1. 1. Get the documents that you need translated ready, in files: Documents that may require special artwork or print layout (eg brochures, labels, etc), can have just pdf versions sent initially for analysis (artwork files sent once a project commences). For any hard copy documents not already in electronic format, you can use a mobile phone to take a picture of them, or scan them in with a scanner, to obtain suitable copies (if you dont have copies of your documents yet and need just a general informational quote, fill out the Request Quote form, and send copies of your documents later).
    2. 2. Send the copies of your documents (text files, pictures, scans) to us using the Request Quote form

      or email them to: 123@UltraTranslate.com

      or, fax to: 1.866.342.6610 (please include your name/email address on the fax cover page)

      We now also offer real-time WhatsApp contact services, just tap here to add our contact and send files

    3. 3. In just an Instant, about 10-30 minutes during weekdays, or next business day morning if sending during off-hours, Check your Email, and you should have the quote analysis of your documents with service options available for their translation, along with instructions on placing your order online and beginning the translation.

      After the order is placed, the translation will be completed in the service time chosen (normal or express service). For any translations requiring special artwork or formatting, that will also be done by the corresponding design teams and the final product will usually be returned in the same file format as the source document (with accompanying pdf for any design documents).

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8. Do I need to send in my original documents for a certified translation?

No. We can issue certified translations based on good quality scanned in images or faxed documents. We keep this copy archived, so as any agency that your translation is submitted to may verify with us that the submitted translation and document matches our archived translation and document submitted to us for translation. Return to top

9. We are a government agency wishing to verify the authenticity of an Ultra Translate translated document submitted to our offices, how do we do this?

Please contact us at Verify@UltraTranslate.com Return to top

10. How do I get a price quote for my document?

Fill out our online request form and we will respond within 24 hours with a quote (usually much sooner). If this is for a rush job, please email us the details at: Rush@UltraTranslate.com Return to top

11. How do I pay?

Ultra Translate accepts payment for services through all major credit and debit cards, third party processors (e.g. PayPal), checks or money orders. To make an online payment, please go to our Payment page, or follow the order lpacement instructions inyour quote email. Return to top

12. What is the turn-around time for translations?

In our price quote/estimates you will note that we have two services: Normal and Express. Our normal service usually guarantees project completion within 1-5 business days, with small documents (such as birth certificates) taking on average the lower end amount of 3 days to complete. Mailing of hard ciopy certified translations is by USPS priority mail (usually 2-4 business days for delivery) or USPS express mail (usually 1-2 business days for delivery). If a copy is needed urgently, a pdf scan version can be made before mailed for download and printing the same day mailed, if notified 1 day before mailed. If for any reason, due to unforeseen circumstances, the translation will take longer than expected we shall advise you immediately, although this is extremely rare. Return to top

13. What is the Ultra Translate guarantee?

Ultra Translate guarantees the translation you receive to be of the highest quality, with the translated text representing as much as possible the meaning in the source text. We also guarantee satisfaction with the translation. If you have any problem with it, we will be happy to discuss with you any modifications needed, at no extra cost. We also offer a money-back guarantee acceptance by US government agencies of our certified translations. If needed, we shall do anything requested for our translations to be accepted, at no extra charge to you. We often urge the customer to be involved in the final translation approval process, especially if the documents submitted are not of the highest quality, to insure absolute satisfaction. Return to top

14. What is the mailing time of a certified translation?

Mailing of hard ciopy certified translations is by USPS priority mail (usually 2-4 business days for delivery) or USPS express mail (usually 1-2 business days for delivery). If a copy is needed urgently, a pdf scan version can be made before mailed for download and printing the same day mailed, if notified 1 day before mailed. Return to top

15. Are my translated documents archived?

Unless you request otherwise, we shall retain a copy of all translated materials. If you ever need a certified copy of your translation again, let us know and we will be able to process the request usually within 1 day for your document at the very inexpensive translation copy price included in your quote. Return to top

16. What security features does Ultra Translate implement?

Ultra Translate securely archives all of your documents on non-internet accessible workstations. We shall also destroy all documents upon request. We will never divulge any information related to you or your documents to any third party without your direct authorization. Our payment methods also use secure gateway banking systems for processing of credit card numbers, which are never saved (or known) by Ultra Translate. Return to top

17. How long has Ultra Translate been in business?

For over 20 years! Ultra Translate has been processing translations continually since 1999. We are a Florida registered state business with up-to-date current government registration. We have a spotless record in regards to customer satisfaction, and translation acceptance, a reputation that we strive to maintain. Return to top

18. How do I contact your offices - where are you located?

You may contact us at info@UltraTranslate.com. For Rush jobs/matters please email us at Rush@UltraTranslate.com You may also call our offices at 1.800.59.ULTRA (1.800.598.5872) and leave a message for one of our associates to contact you by 9 PM EST during weekdays. We are available 24/7 via internet for document submissions for analysis and quote or other questions, and will respond to any form request, email or phone message usually by the next business day. We are headquartered and Government Registered in Miami, FL with processing offices in Elizabeth, CO, Branson, MO, Felton, CA, and Miami, FL (handling previous Altamonte Springs, FL, outside of Orlando and Valencia, PA, North of Pittsburgh offices) and soon to open offices in Houston, TX and Chicago, IL. For mailing directions to the closest appropriate office please email us at info@UltraTranslate.com .

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